PRIVACY POLICY
BOLD SOUL
Last Updated: January 15, 2025
This Privacy Policy describes how BOLD SOUL and/or its affiliates, subsidiaries and/or parent companies (collectively, “Bold Soul”, “us”, “we” or “our”) treats your information when you visit our website, purchase products, register for a promotion through us, or otherwise interact with Bold Soul. It also describes how your information is used, disclosed to other parties, and the steps we take to secure it.
By interacting with us and providing us your information, you agree to the terms of this Privacy Policy and our Terms of Service, which are incorporated here by reference. You also agree that Bold Soul may share your Personal Information among its affiliates (including affiliated entities, sponsors, and vendors). If you do not agree to all of the terms of this Privacy Policy, you must immediately refrain from using our services or interacting with us, or see more information about your rights below.
- HOW WE TREAT YOUR PERSONAL INFORMATION
We collect information for you that identifies, describes, or is reasonably capable of being associated with you or your household (“Personal Information”). Sometimes we also receive your Personal Information from our service providers and marketing partners. Personal Information does not include publicly available information in government records or any data that has been deidentified, aggregated, or otherwise anonymized.
We collect and use different kinds of Personal Information for different reasons depending on how you interact with us. The paragraphs in this section describe how we collect, use, and when we may disclose Personal Information based on these types of interactions.
Bold Soul does not and will not sell your Personal Information to third parties without first providing you appropriate notice as required by law.
When You Use Our Online Services
When you access this website and otherwise interact with our other online services, Bold Soul collects the following categories of Personal Information from you:
- Personal identifiers like your name, number, or email address;
- Fitness and wellness information, including, without limitation:
- Physical information (e.g., weight, waist, hip and bicep measurements, etc.);
- Food and nutritional information (e.g., types of food and beverages consumed, nutritional supplement and water intake, and any related caloric, fat, fiber, cholesterol and other information);
- Metabolic information (e.g., caloric and fat burn through exercise, and other related information);
- Fitness and activity information (e.g., the types and number of workouts you may be using, workout and activity tracking, hours exercised, etc.).
- Photos, general feedback and content, including, without limitation, content you post on our community forum, photos you upload to our website, or information you submit about our products, goods or services;
- Data collected through cookies, tags, or similar technologies;
- Device identifiers, IP address, and other online identifiers;
- Information about how you interact with and use our website or services;
- Inferences and preferences, such as the services you prefer, your communications preferences, and other inferences drawn; and/or
- Geolocation information, if your device or browser settings are enabled to share your location.
We do not otherwise collect your personal information unless you take some action to provide that information to us. For example, if you contact us regarding our events, we may request that you provide your name and contact information so that we can respond to your inquiry. (See the paragraph below on “When You Contact Us” to understand more about how we treat this information.)
When You Make A Purchase
If you buy any of our goods or products, we collect the following categories of Personal Information:
- Personal identifiers like your name, number, email address, or billing address;
- Financial information, including your credit or bank card information;
- Professional or employment-related information, such as the name of your company and information about your industry, if you include this information at checkout; and
- Inferences and preferences, such as any preference information you provide in the order notes.
We use this information to process the transaction you requested and to provide you with goods, products, or services. We may also use some of your contact details and information about your transaction to deliver relevant information about coupons, marketing materials, or other incentives.
We share this information with financial institutions who process payments and other business partners who help us analyze and understand what goods, products, or services are popular and relevant to our customers.
When You Create An Account
Bold Soul gives you the ability to quickly and easily manage your account. If you choose to register with for an account we collect the following categories of Personal Information:
- Personal identifiers like your name, email address, password;
- Financial information, including your credit or bank card information; and,
- Commercial information about your purchase or other transaction details.
We use this information to manage your account and enable you to customize features of our services.
We share this information with service providers who help us offer personalized accounts to you.
When You Engage With Us On Social Media
Bold Soul has social media accounts, including, without limitation, on Facebook, Instagram, and Twitter. You may choose to interact with us on social media, for example by following, commenting on, or sharing content.
Based on the way you have set your privacy settings on your social media accounts, most social media platforms, like Facebook, analyze data about how you interact with our us and combine it with information on other users to share the following categories of Personal Information about users to us:
- Personal identifiers, such as your name, profile name, email, or profile name;
- Internet network activity, such as how the products you have viewed or websites you have visited;
- Protected characteristics like your gender and age; and,
- Location information about the region you are in.
In addition, we may receive information about you if other users interact with us on social media and information about you is visible to us, for example the fact that you are “friends” or other public-facing profile information.
We use the information we receive from social media providers to enhance our social media presence and deliver relevant information about promotional opportunities, marketing materials, or other incentives.
Please note that to the extent you provide your information through any social media sites, we do not control those social media providers and are not responsible for how they treat your Personal Information. Instead, you should look to those sites policies and practices to learn more or exercise your rights.
When You Participate In Sweepstakes or Promotions
You may have opportunities to enter into sweepstakes or promotions, including through SMS and text message enter-to-win contests. If you participate, we generally collect the following basic personal identifiers, such as your name, age, number, email address, or mailing address.
We use this information to run the sweepstakes or promotion. We may also use this information to contact you about other news, promotions, or opportunities.
Your Personal Information may be shared with any sponsors who help to offer the sweepstakes or promotion.
When You Contact Us
At times you may need to contact us about your order, account, or for other questions or concerns. If you do, we collect the following categories of Personal Information:
- Personal identifiers, such as your name or number;
- Commercial information about your purchases or transactions; and,
- Any other information that may be relevant to your inquiry.
We use this information to respond to your request for help, improve quality assurance, and, at times, train our personnel. If you express interests in our goods or services, we will use this information to send you communications regarding those interests.
We use service providers to help support our customer service line and they may collect or host this information on our behalf.
When We Contact You
We may contact you with information about new products or services, upcoming events, news about the team, or marketing and advertising promotions. We use the following categories of Personal Information to contact you:
- Personal identifiers, such as your name, age, number, email address, or mailing address;
- Commercial information about your purchases or transactions;
- Inferences drawn from any of your Personal Information that we have collected to understand your preferences.
We use this information to call you or send you texts or newsletters with information about sales; upcoming events; news; marketing and advertising promotions; technical notices, updates, security alerts, and support and administrative messages; or, if we need to verify your identity.
We may share this information with service providers who enable us to contact you, for example call centers and email providers. We also share this information with marketing partners who help us analyze and understand what products or services may be relevant to you.
When We Want To Improve Our Offerings
We collect and analyze Personal Information to learn how you engage with us to improve our products and offerings. When it is possible to do so, we may link your Personal Information with non-personal information, aggregate data, or information we receive from our affiliates or marketing partners.
We use all of the Personal Information we collect to conduct statistical and demographic analysis or market research, surveys, and similar inquiries to help us understand trends and customer needs. We also use it to evaluate and improve your customer experience, online experience, or existing services, or to create products.
We share this information with our service providers who help us perform analytics and analysis on this data. We may also share it with our marketing partners to provide you with relevant information about our events, products, services, or promotional opportunities.
- COOKIES
Our website and other online services use cookies, tags, pixels, and similar technologies (“Cookies”) to provide, customize, evaluate, and improve our offerings.
A Cookie is a small piece of text that is placed on your website browser, device, or hard drive when you visit a website or use an application. Cookies serve a variety of functions, like enabling us to remember your log-in information when you visit our sites. You can find out more about Cookies in general and how they work at (https://cookiepedia.co.uk/all-about-cookies).
Information That Cookies Collect
Cookies may automatically collect the following categories of Personal Information when you use our online services:
- Device identifiers, IP address, device identifiers, and other online identifiers;
- Information about how you interact with and use our site; or,
- Geolocation information, if your device or browser settings are enabled to share your location.
We use Cookies to understand how you interact with our website and the products or other services that you like; and what advertisements are relevant to you so that we can improve our offerings and develop events or promotions that are interesting to our customers.
How We Use Cookies
Our website and online services use our own first-party Cookies as well as third-party Cookies of our service providers and marketing partners. We cannot control and are not responsible for how Cookies or information collected through cookies are used by these other parties. Instead, you should look to those parties’ policies and practices for information or to exercise your rights.
How To Control Cookies
If you wish to prevent cookies from tracking your activity, you can set your browser to block certain cookies or notify you when a cookie is set. If you block cookies, certain features of websites may not work. For more information on how you can customize your browser’s cookie setting please visit the link to your web browser below:
You may opt-out of interest-based advertising in general by visiting the Digital Advertising Alliance’s, or Network Advertising Initiative’s websites. We are not responsible for the completeness, effectiveness, or accuracy of any third party opt-out options or programs.
III. HOW WE SECURE YOUR INFORMATION
Bold Soul uses appropriate and reasonable security measures as required by relevant law. It is important to remember that the Internet is not 100% secure. We cannot promise that your use of our website will be completely safe. We recommend that you help us keep your data safe by taking reasonable steps, such as not disclosing sensitive personal information in places that can be accessed publicly.
- HOW WE RETAIN YOUR INFORMATION
To the extent permitted by applicable law, Bold Soul will retain your personal information only for as long as Bold Soul believes it is necessary to fulfill the purposes for which it was collected, including for the purpose of meeting any legal, accounting, or other reporting requirements or obligations.
- DISCLOSURES PERMITTED OR REQUIRED BY LAW
Nothing in this Privacy Policy restricts Bold Soul’s ability to:
- Prevent, investigate, or provide notice of fraud, unlawful or criminal activity, or unauthorized access to or use of personal information, our website or data systems;
- Collect or use aggregate or de-identified data;
- Comply with federal, state, or local laws;
- Comply with a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons by federal, state, or local authorities;
- Cooperate with law enforcement agencies concerning conduct or activity that the business, service provider, or third party reasonably and in good faith believes may violate federal, state, or local law;
- Protect or defend against legal actions or claims; or,
- Transfer Personal information as part of an actual or proposed organizational transaction, such as a merger or dissolution of Bold Soul, or in the event of insolvency, bankruptcy, or receivership.
- YOUR RIGHTS AND OPT-OUT CHOICES
You can always change or correct your Personal Information by logging in to your account and accessing your profile or preference center.
Bold Soul may send you email messages, newsletters, direct mail offers, or other communications regarding events or news. You may opt-out of such communications at any time elect to discontinue receiving messages from Bold Soul by following the instructions described below:
You can opt-out of marketing emails by using the unsubscribe link at the bottom of such email or email us at [email protected]. Note that you may still receive emails from us related to your transactions, safety issues, or other important information that we need to communicate to you.
Printed Materials
Contact us at [email protected] to stop receiving mailings such as letters or flyers.
Voice Messages and Texting
Contact us at [email protected]. Bold Soul does not charge for receiving text message alerts, but message and data rates may apply. Supported carriers include AT&T, Verizon, MetroPCS, Sprint, Boost, T-Mobile, Alltel, Virgin Mobile, and U.S. Cellular. Such carriers are not liable for delayed or undelivered messages.
VII. CALIFORNIA PRIVACY RIGHTS
California residents may have additional rights over their Personal Information.
The Right To Request More Information
You may have the right to request more information about how we treated your Personal Information in the past 12 months, including:
- The categories of Personal Information we collected about you;
- The categories of sources from which we collected that information;
- Our business or commercial purpose for collecting that information;
- The categories of third parties with whom we shared that information; and/or
- The specific pieces of Personal Information we collected about you.
The Right to Request Access
You also may have the right to request access to your Personal Information.
The Right to Request Deletion
Under certain conditions, you may have the right to request that we delete your Personal Information. Please note that simply logging out or uninstalling an app does not delete your account or the Personal Information we may have collected.
Third-Party Marketing and Selling
We do not provide your information to third parties for their direct marketing purposes. Neither do we intend to sell your personal information to third parties without providing you notice and an opportunity to opt out. We do not have actual knowledge that we sell personal information belonging to minors under 16.
How To Exercise These Rights
To submit a request to exercise these rights you may contact us at:
If you make a request, we will acknowledge we have received it within the maximum amount of time allowed by law. If you do not receive a response, please ensure your request was submitted properly.
Verification
Before we can respond to your request, we must verify your identity using Personal Information. If we are not able to verify your request, we will contact you for more information. If we are unable to verify your identify after a good faith attempt, we may deny the request and, if so, will explain the basis for the denial.
Designating an Authorized Agent
You may designate someone to submit requests and act on your behalf (an “Authorized Agent”). To do so, you must provide us with written permission to allow your Authorized Agent to act on your behalf.
Do Not Track Requests
Some web browsers or smartphones have the ability to set “Do Not Track” requests to block user activity from being tracked across web pages or devices. We do not recognize “Do Not Track” signals.
No Discrimination
We will not unlawfully discriminate against you for exercising any of these rights.
VIII. TESTIMONIALS, RATINGS AND REVIEWS
If you submit testimonials, ratings or reviews to Bold Soul, any Personal Information you include may be displayed in our online services (including, without limitation, our social media accounts). If you want your testimonial removed, please contact us at [email protected].
- INFORMATION PERTAINING TO CHILDREN
Our website and services are intended for adults over age 18. If you are the parent of a child under 18 and believe your child may have provided Personal Information to Bold Soul without you consent please contact us at [email protected]. If we learn we have inadvertently collected Personal Information from someone under 18, we will promptly delete that Personal Information.
- LINKS TO OTHER WEBSITES OR SERVICES
When you use this Site, you may find links to other websites we don’t own or control. We are not responsible for the content or any other aspect of these third-party sites, including their collection of your Personal Information. You should review their terms and conditions and privacy policies before proceeding to that site.
- CHANGES TO THIS POLICY
This Privacy Policy is reviewed and updated annually or as needed to ensure it accurately captures our practices and procedures. The effective date of each version is identified above. If we make material changes to this Privacy Policy, we will use reasonable means to inform you and, where necessary, obtain your consent.
XII. CONTACT US
Please contact us by mail or email, if you have any questions, comments, or concerns about this Privacy Policy or privacy-related comments or questions:
BOLD SOUL
3566 South Higuera Street, Suite 104
San Luis Obispo Ca, 93401
